Refund policy

This policy describes the conditions under which a Kanso purchase may be returned for a refund. It complies with EU consumer protection law (Directive 2011/83/EU) and reflects our public commitment: live with it for 15 days.

Your 15-day return window

You have 15 days from the day you receive your order to request a return — no justification required.

What must be returned

To be accepted for refund, the item must come back in the same condition we sent it:

Frame intact, glazing unbroken
Print undamaged — no creases, tears, marks, or scratches
Securely packaged for transit (original packaging is fine; otherwise comparable protection)

If the returned item does not meet these conditions, we may refuse the return or refund only partially to reflect the loss of value.

How to start a return

Email hello@kansoshop.com within 15 days of receipt. Include your order number and the item(s) you wish to return.
We confirm by email and send you the return address.
Ship the item back. Keep your tracking number — it is your only proof of return until the parcel reaches us.

Return shipping costs

Defective, damaged in transit, or different from what was ordered: we cover the return shipping in full. Contact us first and we'll arrange it at our expense.
Any other reason (change of mind, doesn't fit your space): the return shipping is at your expense.

Refund

Once we receive the returned item and confirm it meets the conditions above, we issue a refund to your original method of payment. The refund covers the full amount you paid for the order — product price plus any outbound shipping fee. Belgium orders ship free, so the refund equals the product price. Other EU orders had a €9.90 outbound shipping fee, which is included in the refund.

The refund is initiated within 7 working days of receipt of the returned item. The actual time for funds to reach your account depends on your bank — typically 3 to 10 working days.

Not eligible for return

Items damaged after delivery through use, misuse, or accident
Items returned after the 15-day window has elapsed
Personalised items, custom commissions, or numbered limited editions clearly marked as such (we do not currently offer these — this clause is reserved for future limited drops)

Damaged or defective on arrival

If your parcel arrives damaged, or the item inside is defective, email hello@kansoshop.com within 7 days of receipt with photos of the damage and the outer packaging. We'll send a replacement at no cost or issue a full refund — your choice.