Shipping policy

Shipping

This policy describes where, how, and when Kanso orders ship. It complies with EU consumer protection law and reflects our public commitment: free delivery in Belgium, flat-rate delivery to the rest of the European Union.

Where we ship

We currently ship to every country in the European Union. Non-EU destinations (including the United Kingdom, Switzerland, Norway, and beyond) are not served at this time.

Shipping rates

Product type	Shipping rate
Framed posters — large formats (50×70 cm & 60×80 cm)	€22.19
Framed posters — small formats (30×40 cm)	€11.74
Unframed posters — large format (60×80 cm)	€7.04
Unframed posters — small formats (30×40 cm & 50×70 cm)	€5.86

Delivery times

Destination	Working days
Belgium	5–7 days
Rest of the European Union	7–14 days

Every Kanso piece is assembled to order — frame and print sourced separately, assembled by hand, and inspected before shipping. The 5–7 working days for Belgium covers assembly and local delivery. The 7–14 working days for the rest of the EU reflects the additional sourcing and carrier transit time.

Tracking

Every order receives a tracking number once dispatched, sent to the email address used at checkout. You can follow the parcel through the carrier's own tracking page.

Carrier

We work with reliable European carriers (bpost, DPD, DHL, or comparable) depending on the destination. The carrier is selected for the best balance of speed, cost, and reliability for each route.

Lost parcels

If a parcel does not arrive within the expected delivery window:

Check the tracking page for the latest status — parcels are sometimes held at a local pickup point or experience a brief carrier delay.
If the tracking shows no movement for 5 working days past the expected delivery, please email hello@kansoshop.com with your order number.
Once the carrier officially declares the parcel lost, we re-ship the order at our expense — no questions asked.

Absent at delivery

If you are not present when the carrier attempts delivery, the parcel is typically held at a local pickup point for several days. Follow the carrier's instructions to collect it within the timeframe they provide.

If the parcel is returned to us after failed delivery attempts (typically due to missed pickups or an incorrect address), we will contact you to arrange a second dispatch. The cost of the second shipment is at your expense.

Damaged on arrival

If your order arrives with visible damage to the packaging or the contents, please email hello@kansoshop.com within 7 days of receipt with photos of the damage and the outer packaging. We will arrange a replacement or full refund at our expense — see also our Refund Policy.

Address accuracy

Please double-check your shipping address at checkout. We cannot be held responsible for delays or non-delivery due to incorrect, incomplete, or inaccessible addresses provided at order.

VAT and customs

All prices include applicable VAT, calculated according to the destination country's rate within the EU. Because we ship exclusively within the European Union, no customs duties or import charges apply — your order arrives with no additional fees at delivery.